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How can I track my order?Once your order is shipped, you will receive an email which contain a tracking number. You can use this tracking number to track your order by using the link provided in the email.
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What delivery services are available and how long does it take to deliver?We offer free shipping within Thailand via Kerry Express courier service. You can expect your order to arrive within 2 to 3 business days (Monday to Friday, excluding Sat and Sun, and Public holidays).
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What should I do if I still have not receive the product after 4 working days?Please contact us by replying the email you received after purchase. We will do our best to help you get the parcel as soon as possible by contacting with the courier service.
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Does your parcel has insurance?Yes, you can be confident with us. All of our parcels are insured by us and also registered with tracking number. If the parcels found to be loss during the delivery process, we will ship the replacement to you free of charge.
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How fast do you ship the products?For normal order (not Back Order), we usually ship the product within the next 24 hour after we received your order and complete the payment verification process (excluding Saturday, Sunday and Public Holiday). We will email you a notification once your order has been shipped.
For personalised order, please allow about 2-3 working days for laser engraving order to be processed and shipped.
For Back Order, the order need 2-3 weeks to produce then it will be shipped as soon as possible.
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What may cause my order to delay?There are factors that are beyond our control which may delay your orders, such as unforeseen situation cause by our courier service and weather disturbance. However, we will do our best to get your order deliver to you as soon as we can. Please note that Beawelry carries no liability in these cases and we recommend customers to place orders as early as possible, especially during the high season such as Valentine’s Day, New Year and Christmas period.
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There is no shipping option for other countries except Thailand. What should I do?For worldwide-shipping order, please visit our international website www.beawelry.com to make your purchase.
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