Return policy

Yes, you can return the product within 7 days after received the parcel. Please do not ship the product without our shipping instruction. We want you to be happy with our Beawelry product, but if you feel unhappy and want to return. The return product must be in a brand-new condition with receipt and its original package. Please note that the shipping cost will be at your responsibility.

Please follow the instruction below for returning product.

Step 1.  Please reply the email you received after purchased (order@beawelry.co.th) within 7 days after received the parcel, and provide us with the following information.

• Reason to return the product
• Actual picture of the product to be returned

Alternatively, you can email our customer service team at customer@beawelry.co.th within 7 days after received the parcel, and provide us with the following information.

• Order number (see the email, invoice or order history in your account)
• SKU number of product to be returned (see the email or invoice)
• Reason to return the product
• Actual picture of the product to be returned

Step 2.  Shipping instruction

• After our customer service has received your email, we will inform you with the shipping instruction to return the product.
• After you have received the shipping instruction. Please ship the parcel within 7 days.
• Once we have received the parcel, we will notify you with an email and then our quality control team will inspect the product. If the product is in a brand-new condition, we will transfer a full-refund back to your credit card, bank account, or PayPal. However, if the product returned is not in a brand-new condition, we reserved the right to deduct a reasonable amount from the refund as a product treatment cost.

Personalised products are products that were made just for you. Therefore they cannot be returned. However, if it is our mistake e.g. misspelled laser engrave product, then you can return the product to us without having to pay any shipping fee.

For return instruction, please see the above topic ‘Can I return the product within 7 days after received?’

The refund will be processed in the same tender as the original transaction. The payment will only be refunded back to the original source e.g. bank account, credit/debit card holder, or PayPal account.

Please note that payment processing is beyond our control, it may take 5 to 10 working days for the fund to return to your account after we have completed the refund process. Also different payment method may has different refund duration.

If the product received is in a brand-new condition, we will refund you a full-amount. However there may be other fee charges by your bank, credit card provider, or PayPal which is beyond our liabilities.

No, we do not accept returning of the products that has been used.

Yes, you can exchange to other ring size within 7 days after receiving the parcel. Please do not return the product without our shipping instruction.  The ring must be in a brand-new condition in its original package. Please note that all of the shipping cost will be at your responsibility.

Please follow the procedures below to complete your request:

Step 1. Please reply the email you received after purchased (order@beawelry.co.th) within 7 days after received the parcel, and provide us with the following information.

• Ring size you would like to exchange to (please see the “Ring size guide” section for how to get the correct size)
• Actual picture of the product

Alternatively, you can email our customer service team at customer@beawelry.co.th within 7 days after received the parcel, and provide us with the following information.

• Order number (see the email or invoice or order history in your account)
• SKU number of the ring that you want to exchange (see the email or invoice)
• Ring size you would like to exchange to (please see the “Ring size guide” section for how to get the correct size)
• Actual picture of the product

Step 2. Shipping instruction

• After our customer service has received your email, we will inform you the shipping instruction to send your ring back to us for the exchange
• After you have received the shipping instruction. Please ship the parcel within 7 days.

Once we have received the parcel, we will notice you with an email and then our quality control team will inspect the ring. If the ring is in a brand-new condition, we will ship you the ring with the requested ring size. If the received ring is not in a good condition. We reserve the right to charge some reasonable fee for the ring’s treatment.

Yes, you can return the defected product but please do not ship without our shipping instruction.  Please see the Product Warranty section for more details.

If you received an incorrect product, please notify us within 7 days after you have received the parcel.  We can help you to arrange for free shipping to replace the incorrect product. The product must in a brand-new condition in its original package. Please do not ship without our shipping instruction.

Please follow the procedures below to complete your request:

Step 1. Please reply the email you received after purchased (order@beawelry.co.th) within 7 days after received the parcel, and provide us with the following information.

• Picture of the incorrect product
• The SKU number of the correct product (see the email or invoice)

Alternatively, you can email our customer service team at customer@beawelry.co.th within 7 days after received the parcel, and provide us with the following information.

• Order number (see the email or invoice or order history in your account)
• Picture of the incorrect product
• The SKU number of the correct product (see the email or invoice)

Step 2. Shipping instruction

• Once our customer service team has verified your request, we will send you the shipping instruction for returning the incorrect product back to us.
• Please ship the parcel within 7 days after you receive the shipping instruction
• Once we received the parcel, we will notice you with an email and then our quality control team will inspect the product. If the returned product is in brand-new condition, we will ship the correct product for free. If the received product is not in a good condition. We reserve the right to charge some reasonable fee for product treatment cost.