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Do you offer laser engraving messages service for my online purchase?Yes, we offer our customers an opportunity to laser-engraving your personal messages on rings and envelope charms for free of charge.
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How many letters can I use for ring engraving?For ring engraving, you can use maximum of 12 characters include spacing.
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Can I use my own design to engrave on your product?At this moment you cannot use your own design to engrave on our product. Please use our provided design template, which is categorized in various theme such as Love, Valentine, Congratulation, Graduation, Christmas, Encouragement, and Sorry.
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Can I use special characters in the engrave message?Yes, you can use all special character on your keyboard such as “()<>&@{}!” in your message.
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Can I change the submitted message after placed an order?Yes, you can change the message as long as your order has not been processed. Please email us with the order number to notify us as soon as possible and we will let you know if it is still possible to resubmit your new personalise message. To create new personalise message please visit our Personalise Page
After that you can download your created file and send to us by replying the email you received after purchased.
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